SERVICE LEVEL AGREEMENTS (SLA)
When you want to have rest in your IT equipment, you don’t need to keep a big staff in your IT department. Just sign a Service Level Agreement (SLA) with “Alnazawy Group” and we will take care of all your IT equipment.
We have our own operators to answering your calls 24/7. If you have any problem, just call our helpdesk staff and we will help you to close your issue immediately.Our operators are qualified to help you at least till our engineers can visit you to solve the problem completely
We have a workshop that is equipped with full equipment needed by the IT as well as our engineers and technicians inside and outside when visiting any client to solve their problems in the IT field